Two monks were walking down a country road. They came across a beautiful young girl standing by a muddy stream, afraid to cross it by herself. One monk went over too her, picked her up, and safely carried her over the stream. He returned to his companion and continued on their walk.
After some time, the companion turned to him and said. “What you did was wrong. As monks, we are not allowed to touch women or be in such close proximity to them.”
The first monk turned to his companion and said, “I put that girl down when we had crossed the stream. It is you who are still carrying her.”
The first monk displayed good leadership, and by being unfettered by rules and formalities, he was able to do what was needed to serve the girl. The second monk was too afraid to break the rules, so he couldn’t help the girl. The first monk abandoned all tradition and took control to create an unforgettable moment, as any good leader would. -Simon T. Bailey
Opening paragraphs of “Be The Spark- Five Platinum Service Principles for Creating Customers for Life”
The leaders of our company are reading and discussing this book at weekly meetings. This book is becoming part of our culture. It is so much better to be part of a forward thinking organization than one that lives in the past.
What are you reading?